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Warranty & Terms of Service

 

 

Manufacturer's Warranty


Customer Satisfaction Guarantee

Should you be unsatisfied with any product, you may elect, within 30 days of delivery, to contact us at the below phone number or email address and arrange for return of the merchandise and a full credit less the following. We shall not refund any shipping charges to you and it is you, the customers, responsibility to arrange for return shipping. There will be a 20% restocking charge per order. All fees connected to credit charge transactions shall be the responsibility of the buyer. Some manufacturers do not allow returns unless product is defective. Please read the specific mfg's warranty listed below.

Product must be unused and merchandise must be sent back in original packing and in the same condition when returned as it was when it was shipped.

customerservice@dumbbellbuddy.com

1-800-472-1296

Please Note: Ivanko products are not returnable unless there is a manufacturer defect which will be determined by Ivanko.

 

TERMS OF SERVICE For Phys-X, Exodus, Weights & Dumbbells and all products associated with CAP Barbell, Phys-X, Exodus and any other Manufacturer that we have listed products for.

Warranty:
Warranties offered for items sold by DumbbellBuddy.com are subject to each manufacturer’s warranty. Some items may require that you contact the manufacturer directly for warranty or service claims. (Lifetime warranty is not offered on all products) The Lifetime Warranty offered on Phys-X pieces is limited to structural failures under normal home usage. Replacement parts or repaired parts will be sent directly to the street address as indicated on the Return Authorization form or to the address where original shipment was sent. If the address is different, a letter or fax must be sent to our Customer Care Center along with the part or request. The warranty for Phys-X items is non-transferable and is good only toward the original purchases of the equipment. Lifetime warranty does not cover the failure of the equipment if used in a Commercial or Institutional environment or if the failure of a part or the unit as a whole is caused by unreasonable or abusive use or if unit has been altered or changed in anyway or if pro per and reasonable care has not been given toward the product.

Shipping Included:
The Shipping Included Program offered by DumbbellBuddy.com for products listed may not be for every single item listed. The term “Shipping Included” is Limited to straight deliveries detailed below within the 48 contiguous United States. Any special services, request or requirements are not applicable to this program and will not be offered. Customer may contact DumbbellBuddy.com to request possible Lift Gate services that may be available from carrier. In some cases, Freight carriers may not have normal access to certain areas (island or other remote inland locations) in these events you will be contacted from DumbbellBuddy.com for possible service charges prior to shipping. Normal delivery time is 10 to 14 working days from date of the order receipt but this time may vary, especially around holidays or other peak shopping times. Smaller items may be shipped via UPS or FED-EX ground. Most items will be shipped via Common Carrier. Taxes are applicable to all orders shipping to the states of Nevada. 

You are requested to supply DumbbellBuddy.com with two phone numbers. This is in the likelihood that your order will ship via common carrier. The carrier will contact you to schedule a delivery date. You must be present on the scheduled delivery date. In the event you are unable keep your appointment you will need to contact the carrier directly to request another date. Any re -deliveries, re-routing or storage charges are your responsibility and will be charged to your credit card number on file with DumbbellBuddy.com. Orders are shipped as straight delivery in which the carrier delivers the merchandise to the end of the truck. It is then the recipient’s responsibility to remove the equipment from the truck and move it to its final destination.

When your delivery arrives, make certain to count the total number of pieces that you have received and inspect for any visible damages to the product itself (boxes may get ripped or damaged during shipping). Each carton/box has a tag affixed to it, stating the total number of pieces we shipped and that you are to receive. If the number of pieces received does not exactly match the number of pieces on the freight bill, note the number of pieces received next to your signature on the freight bill. Any visible damage should also be noted next to your signature on the freight bill. If, you fail to note any discrepancies or damage on the freight bill, neither DumbbellBuddy.com nor the carrier can be held liable. Any and all claims for damage or shortages must be filed with the delivering carrier.

Items included in this program include but are not limited to the following: Weight sets, Plate packs, racks, bars, accessories, dumbbells, standard and Olympic style plates and all equipment. DumbbellBuddy.com reserves the right to revise this program to include or omit any and all products and services offered at anytime without prior notice.

Shipping Policy:
DumbbellBuddy.com reserves the right to accept and ship all orders at its discretion. Orders are processed and shipped in the order that they are received. All common carrier shipments are shipped as “straight” deliveries within the 48 contiguous United States. Any special services, request or requirements are not applicable to this program and will not be offered. Customer may contact DumbbellBuddy.com to request possible Lift Gate services that may be available from carrier. In some cases, Freight carriers may not have normal access to certain areas (island or other remote inland locations) in these events you will be contacted from DumbbellBuddy.com for possible service charges prior to shipping. Normal delivery time is 10 to 14 working days from date of the order receipt but this time may vary, especially around holidays or other peak shopping times. Smaller items may be shipped via UPS or FED-EX ground. Most items will be shipped via Common Carrier. You are requested to supply DumbbellBuddy.com with a contact phone number. This is in the likelihood that your order will ship via common carrier. The carrier will contact you to schedule a delivery date. You must be present on the scheduled delivery date. In the event you are unable keep your appointment you will need to contact the carrier directly to request another date. Any re -deliveries, re-routing or storage charges are your responsibility and will be charged to your credit card number on file with DumbbellBuddy.com. Orders are shipped as straight delivery in which the carrier delivers the merchandise to the end of the truck. It is then the recipient’s responsibility to remove the equipment from the truck and move it to its final destination. When your delivery arrives, make certain to count the total number of pieces that you have received and inspect for any visible damages to the product itself (boxes may get ripped or damaged during shipping). Each carton/box has a tag affixed to it, stating the total number of pieces we shipped and that you are to receive. If the number of pieces received does not exactly match the number of pieces on the freight bill, note the number of pieces received next to your signature on the freight bill. Any visible damage should also be noted next to your signature on the freight bill. If, you fail to note any discrepancies or damage on the freight bill, neither DumbbellBuddy.com nor the carrier can be held liable. Any and all claims for damage or shortages must be filed with the delivering carrier.

Satisfaction Guarantee/Return Policy:
Your satisfaction is our goal. Should you not be 100% satisfied with your product, simply return the merchandise within 30 days for a prompt, hassle free refund. Returns are simple. Call our toll free Customer Care Center (10:00 – 5:00 P.M., Mon.– Fri.) or email to customerservice@dumbbellbuddy.com to request a return authorization number, (no exchanges or returns are accepted without this number). The return authorization number must be present on the return shipping documents. Once you have received your return authorization number, it is your responsibility to make the shipping arrangements. You, the customer are responsible for any and all return freight charges and the product must arrive in like new condition in their original boxes. Returns must be made within 30 days of receiving your return authorization number. A refund may be made when the entire product is received at our facility. Any damage or signs of use may result in a deduction of the refund.

Errors on our site or in print:
We try to ensure that the information contained in these mediums are accurate, however, our use of 3 rd party sources may result in errors that are beyond our control. DumbbellBuddy.com reserves the right to change prices without prior notice. All products offered are subject to availability and are subject to change without notice. Any errors on our website or in printed ads will be corrected where discovered and DumbbellBuddy.com reserves the right to revoke any stated offers and to correct any inaccuracies, omissions or errors up to and including after an order has been submitted and your credit card charged. If your card has been charged under these instances DumbbellBuddy.com will issue a credit back to the card for the full amount charged. The amount and posting of the credit is subject to the card company, whom dictate the posting of such credit.

Proprietary Rights:
Content included on or comprising the DumbbellBuddy.com, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively “Content”) are protected by copyrights, trademarks, patent or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. All Content is copyrighted as a collective work under the U.S. and international copyright laws, and DumbbellBuddy.com owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of such Content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. One or more patents are pending that apply to this site. The logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with permission by DumbbellBuddy.com and may not be reproduced, copied, or manipulated in any manner without the express, written approval of the trademark owner. DumbbellBuddy.com does not want to receive confidential, proprietary or trade secret information through the DumbbellBuddy.com (excluding information relating to any order you submit). Please note that any information, materials, suggestions, ideas or comments sent to the DumbbellBuddy.com site will be deemed non-confidential, and, by submitting any such information, you are granting DumbbellBuddy.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, suggestions, ideas or comments unless we first obtain your permission or are otherwise required by law to do so.

Links to 3rd Party Websites: DumbbellBuddy.com site contains links to other sites. The links are meant to enable access to publicly available information to those who are allowed to the DumbbellBuddy.com site only. DumbbellBuddy.com makes no representations whatsoever about any other Web site which you may access through the DumbbellBuddy.com site. When you leave the DumbbellBuddy.com site, please understand that DumbbellBuddy.com has no control over the content on that Web site. In addition, a link to a non-Dumbbell Buddy web site does not imply and does not constitute sponsorship, endorsement, approval or responsibility for the content, or the use of such third-party web site. Dumbbell Buddy makes no representation or warranty as to any third-party products or services. No rights to use or copy the information on this or the third -party site are granted or implied. These Terms of Service represent the entire agreement between you and Dumbbell Buddy regarding your relationship with Dumbbell Buddy and they super cede any prior statements or representations. By using the Dumbbell Buddy site YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. If you are dissatisfied with the DumbbellBuddy.com site or any content on the DumbbellBuddy.com site or with these Terms of Service, your sole and exclusive remedy is to discontinue using the DumbbellBuddy.com site. For all other questions regarding our policies please contact DumbbellBuddy.com at Customerservice@dumbbellbuddy.com

Applicable Laws:
DumbbellBuddy.com site is created, operated and controlled by DumbbellBuddy in the State of Nevada, United States of America. As such, the laws of the State of Nevada will govern these terms of service without giving effect to any principles or conflicts of laws. We reserve the right to make changes to the DumbbellBuddy.com site and these Terms of Service at any time by updating this posting. By using the DumbbellBuddy.com site, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound.

 

 

Warranty Information for Deltech Fitness

Deltech Fitness warrants that the materials used in the manufacture of it's equipment is of good quality. This warranty is extended to the original purchaser only.

Deltech Fitness will replace at no cost, F.O.B. Louisville, KY, any part proving defective in materials or workmanship on the frame for the lifetime of the product, and one year on all upholstered parts. Defectiveness shall be verified by Deltech Fitness' inspection. Installation expense will be born by the purchaser and liability is extended to furnishing said part or parts.

Failure due to abuse, incorrect adjustments, alterations done or unauthorized repairs, exposure to corrosive or abrasive environment, use in any commercial application does not constitute failure due to defects in workmanship or materials.

Contact Deltech Fitness Div
Phone 888-258-0533 for all warranty claims. Proof of the original purchase is required.

 

 

Warranty Information for Body-Solid

In-Home Lifetime Warranty On Everything. Forever. Period.
This Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc. (Body-Solid) under the Body-Solid brand name. The warranty period to the original purchaser is lifetime of the original purchaser.

Body-Solid warrants that the Product you have purchased for non-commercial, personal, family, or household use from Body-Solid or from an authorized Body-Solid reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes expendable parts such as paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.


Replacement and repair of parts.
During the warranty period Body-Solid will at no additional charge, repair or replace (at Body-Solid¹s option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal non-commercial, personal, family, or household use. In repairing the product Body-Solid may replace defective parts or, at the option of Body-Solid, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Body-Solid. Body-Solid reserves the right to change manufacturers of any part to cover any existing warranty.


Service procedures.
To obtain warranty service, you must return the Product to Body-Solid in its original container (or equivalent). You must pre-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Body-Solid with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase documents will be cause to void this Warranty.

Conditions and Exceptions.
This Warranty does not extend to any Product not purchased from Body-Solid or from an authorized Body-Solid reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Body-Solid; (c) by modification of the Product; (d) as a result of service by anyone other than Body-Solid, or an authorized Body-Solid warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Body-Solid¹s receipt of payment or acceptable arrangement of payment.

BODY-SOLID COMMERCIAL WARRANTY

Light Institutional, Limited Lifetime Warranty; This Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc.(Body-Solid) under the Body-Solid brand name. The warranty period to the original purchaser is as follows:

Frames, Welds Weight Plates & Guide Rods - Lifetime of the original purchaser.
Pulleys, Bushings, Bearings & Hardware - Two Years
Cables, Upholstery, Grips and all other components - One Year
Body-Solid warrants that the Product you have purchased for light-institutional use from Body-Solid or from an authorized Body-Solid reseller is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase. This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you. It excludes expendable parts such as paint and finish. This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.

During the warranty period Body-Solid will at no additional charge, repair or replace (at Body-Solid's option) the Product if it becomes defective, malfunctions, or otherwise fails to conform with this Warranty under normal light-institutional, personal, family, or household use. In repairing the product Body-Solid may replace defective parts or, at the option of Body-Solid, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this warranty will become the property of Body-Solid. Body-Solid reserves the right to change manufacturers of any part to cover any existing warranty.

To obtain warranty service, you must return the Product to Body-Solid in its original container (or equivalent). You must pro-pay any shipping charges, export taxes, customs duties and taxes, or any other charges associated with transportation of the Product. In addition, you are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment. You must present Body-Solid with proof-of-purchase documents (including the date of purchase). Any evidence of alteration, erasing or forgery of proof -of-purchase documents will be cause to void this Warranty.



This Warranty does not extend to any Product not purchased from Body-Solid or from an authorized Body-Solid reseller. This Warranty does not extend to any Product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Body-Solid; (c) by modification of the Product; (d) as a result of service by anyone other than Body-Solid, or an authorized Body-Solid warranty service provider. Should any product submitted for Warranty service be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Body-Solid's receipt of payment or acceptable arrangement of payment.



EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BODY-SOLID MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BODY-SOLID EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Body-Solid branded products. Body-Solid neither assumes nor authorizes anyone to assume for it any other express warranty.



Disclaimer
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY BODY-SOLID MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BODY-SOLID EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS WARRANTY. NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU. This Warranty gives you specific legal rights and you may also have other rights that may vary from state to state. This is the only express warranty applicable to Body-Solid branded products. Body-Solid neither assumes nor authorizes anyone to assume for it any other express warranty.

 

Warranty Information for ENDURANCE

The Best Warranty
All other manufacturers offer a lifetime warranty on the frame only. They limit all other treadmill parts and components they offer to a 1 -3 year warranty only. Not Endurance! Every Endurance treadmill comes complete with an exclusive In-Home LIFETIME WARRANTY that covers every part, every component FOREVER. No exceptions. You name it frame, motor, electronics, tread belt, deck ,it's all covered. Forever. Period.

The Highest Quality Components
Endurance uses only the highest quality materials and components available. Heavy gauge steel, state-of-the-art electronics, sealed bearings, low maintenance phenolic decks... every piece is engineered to deliver a lifetime of smooth performance.

The Best Value in Fitness
Endurance is committed to bringing you the highest cardio quality equipment, packed with features, without breaking the bank. Shop and compare. Endurance offers the features you want and the quality you demand... backed by the best warranty in the industry.

ENDURANCE CARDIO LIFETIME WARRANTY
In-Home Lifetime Warranty; This Lifetime Warranty applies only to the original owner and only extends the warranty to cover the cost of parts repair or replacement and does not include freight charges associated therewith. Proof of purchase must be demonstrated. Labor is covered for a period of one (1) year from date of sale and is not a part of the Lifetime Warranty. This warranty does not cover end user maintenance requirements as described in the owner's manual provided with the XTrainer. This warranty applies to residential use only, and is void If this product Is used In a non-residential environment. This warranty does not cover damage or equipment failure caused by, or resulting from accident, misuse, abuse, improper assembly or installation, non-authorized modification, or failure to provide reasonable and necessary care as outlined in the owner's manual. Labor coverage is provided only if the work is done by an authorized Endurance dealer or the Endurance factory. During the labor coverage period, Endurance compensates authorized Endurance dealers for warranty trips within their normal service area to make repairs at the customer's location. You may be charged a travel charge outside the normal service area. This warranty will not be extended to any product whose serial number has been removed, altered, or defaced. This warranty does not cover service calls made to instruct owners on how to operate this equipment. This warranty does not cover customer instruction, installation, set-up, or adjustments. User is also responsible for reasonable and necessary maintenance. Reasonable and necessary maintenance includes proper cleaning and lubrication as specified in the owner's manual. Failure to properly clean and lubricate the XTrainer will void this warranty. Floor models and demonstration units shall carry a Lifetime Home-Use Warranty on Frame, Parts, Electronics and Wear Items - but will not be covered for any labor charges. This warranty is valid only in the United States and Canada.
 

Warranty Information for Hampton

MERCHANDISE RETURNS
All sales are final. Exceptions are made for defectives only. In rare cases, at our discretion, we will allow you to return the product; provided with it’s original packaging can be resold as new. No returns will be accepted without a return authorization number (R/A Number). A 25% restocking fee will be charged against all returns or exchanges and both inbound and outbound shipping costs are the responsibility of the customer.


RETURN PROCEDURE
Any merchandise that is not defective will be charged a 25% restocking fee. No exceptions. No freight charges will be paid on non-defective items. Any merchandise that is claimed to be defective will subject to inspection and approval of the manufacturer. If the merchandise can be repaired or missing part replaced, we will not give a credit, rather replace/repair and return. R/A number must be on all cartons or no credit will be given.


FREIGHT DAMAGE: VERY IMPORTANT!
Please inspect your shipment carefully before signing carrier’s receipt. Make notations on the receipt of any exterior damage. If any concealed damage is noticed while unpacking, DO NOT THROW AWAY CARTONS OR PACKING! Call delivering carrier immediately to request on-site inspection on collect shipments. On prepaid shipments, contact us immediately. Carriers allow only 7 days to report damage or you will lose claim privileges.

FREIGHT CARRIER RE-DELIVERY CHARGES
All freight carrier re-delivery charges are the sole responsibility of the customer. The shipper cannot be held liable for these charges. We highly recommend adding a 24-hour pre-notification service from the freight carrier to your shipment to avoid missed appointments. Some freight carriers charge a fee for 24 hour pre-notification. Otherwise, freight carriers typically deliver Monday through Friday during normal business hours.


Warranty Information for Yukon

WARRANTY INFORMATION
Yukon International warrants its products against defects in materials and workmanship outlined herein. Welded structures, pulleys, and bushings are guaranteed for the life of the registered owner and where noted, NOT including light commercial and/or aerobic equipment which carry only limited one year warranties. After receiving a “return materials control number,” the customer is responsible for shipping the defective equipment to Yukon via prepaid freight for replacement or repair. This warranty covers only failures due to defects in materials and workmanship that occur during normal use. It does not cover damage that occurs in shipment or failures due to misuse, abuse, neglect, misapplication, alteration or improper assembly of the product. This warranty does not cover the use or failure of equipment in commercial or institutional applications.

REPLACEMENT PARTS
Replacement or repair as provided for under this warranty is the sole remedy of the user, and customer shall be responsible for paying freight charges. Replacement parts necessary to repair a defective product will be shipped at the customer’s expense. Repair parts requested by anyone other than the original purchaser shall incur charges for requested parts and shipping costs. Yukon shall not be liable for any incidental or consequential damages or for breach of any express or implied warranty on this product. At its sole discretion, Yukon International reserves the right to use or provide reconditioned parts and/or to request a return and repair existing defective or broken parts.


INTERNATIONAL CUSTOMERS
Customer orders shipped outside of the continental U.S. shall bear all costs for parts, including shipping costs, any duties and/or taxes, and any and all other charges imposed by customs agencies and any other taxing authorities, including, but not limited to, customs inspections.


 

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