The majority of our items ship within the next 3 to 7
business days after you place your order starting the next business day. Some "large quantity"
orders, (for example our largest
Style Dumbbell Package), or orders that must ship via freight line may take 5 to 10 business
days to process and then ship, (usually ships in 5 business days). Smaller items will ship out
UPS ground. Larger, bulkier items will ship via truck line.
and any Product Package that weights over 70 pounds will ship by
shipments are "End of Driveway" service only.
Delivery is Monday through
Friday during business hours. In these instances, the truck line will
call you to schedule a delivery appointment. It is the customer's
responsibility to get it in the house after delivery.
You must be present and sign for the delivery. If you miss a scheduled appointment
with the freight carrier you will be charged a re-delivery fee. If you
do not schedule a delivery appointment storage charges from the freight
carrier will occur.
For UPS, FedEx, and Freight Delivery: Please inspect your
order when it arrives and note on the Bill of Lading any damaged or
missing items. If it is not written down as missing then we cannot file
a claim with the freight carrier. If missing items are not written on
the Bill of Lading then you are indicating that you received full
shipment. Any missing items not noted on the Bill of Lading will not be
RETURNS - You must contact Customer Service for an RA
number. Returns without an RA number will not be accepted. You may return a product within 30 days
of receiving the product. Product must be unused and Must be returned in
original packaging. Returns will not be refunded shipping costs and it
is the customers responsibility to provide return shipping. Orders that
have shipped prior to a cancellation request will not be refunded
shipping charges. Returns will be subject to a 20% restocking fee. Items
must be shipped back in original packing material and boxes. For more information regarding our
shipping and warranty policy please visit our Warranty
page. Ivanko products are not returnable unless there is a manufacturer
defect which will be determined by Ivanko.
We recognize that most people want to
know “total cost” to buy something when it's selected, therefore
DumbbellBuddy.com offers Shipping Included
on most items. Items with Shipping Included
will have “ Shipping Included ” noted next
to the “Add to Cart” Button. Since shipping is included, these items
when purchased will have no additional shipping or handling charges
added at time of checkout. This applies to standard ground shipping
within the contiguous 48 states. Items that are shipped outside the
continental U.S. including Hawaii and Alaska will incur additional
shipping charges. Shipping to another country - You will be responsible
for contacting a freight forwarder to arrange shipping outside
the US. We do this so you will know exactly how much additional
shipping will be and handle the cost directly with the Freight