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Shipping Information

Small orders ship USPS, UPS, or FedEx.

Freight: Large Items, Plate & Dumbbell Packages ship by Freight Carrier.
Freight Delivery is:
  • Dock to Dock - Commercial (If Dock is available).
  • Curbside Delivery - Residential or No Dock.
  • Lift Gate option is an additional cost.
  • Lift Gate option does not cover multiple or separate shipments.
  • Signature is Required for Freight Deliveries.
  • Delivery Mon-Fri 8am-5pm.
  • Freight - 24 Hour Pre Delivery Phone Call & Appointment Set Up.
All orders placed outside the contiguous United States requires Freight Forwarder and additional shipping charges.
Sorry No PO Boxes.

We are always here to help. Please call us at 800-472-1296.

How items are shipped and by which carrier is at our discretion. No exceptions.

"Made to Order" Items usually leave the warehouse in 8 to 12 weeks but that is subject to change depending on how many orders are ahead of you.

Freight Carrier shipments are "Curbside, Street Delivery" service only (Unless Clearly Stated on the Item Page). Delivery location is at Driver's discretion. If your delivery address is located in an area that the driver cannot safely bring the truck into you will be required to meet the driver at a location that the driver can safely get the truck into and out of. Delivery is Monday through Friday during business hours. In these instances, the truck line will call you to schedule a delivery appointment. It is the customer's responsibility to unload and bring it in the house.  Lift Gate Service is available for additional cost. Lift gate means the freight carrier will remove the order from the truck and place on the ground at curbside/street. It is the customers responsibility to bring into the home.

You must be present and sign for the delivery. If you miss a scheduled appointment with the freight carrier you will be charged a re-delivery fee. If you do not schedule a delivery appointment storage charges from the freight carrier will occur. We do not cover re-delivery or storage fees and these fees will have to be paid by the purchaser before the freight carrier will deliver. If the freight carrier is unable to contact you with the phone number you provided and we have to bring the shipment back we will not refund shipping costs to you or back to us. Any storage fees will not be refundable. Their will be a 20% re-stocking fee.

For FedEx, UPS and Freight Delivery: Please inspect your order when it arrives and note on the Bill of Lading any damaged or missing items. If it is not written down as damaged or missing then we cannot file a claim with the freight carrier. If missing items are not written on the Bill of Lading then you are indicating that you received full shipment.

We recognize that most people want to know “total cost” to buy something when it's selected, therefore DumbbellBuddy.com offers Shipping Included on most items. Items with Shipping Included will have “ Shipping Included ” noted on the product page. Since shipping is included, these items when purchased will have no additional shipping or handling charges added at time of checkout. This applies to standard ground shipping within the contiguous 48 states. Items that are shipped outside the contiguous U.S. including Hawaii and Alaska or any place that the order has to ship by ferry/barge ect. will incur additional shipping charges that you the customer will be responsible for.

Shipping and handling time, and in transit time, is a generalization. We expect all orders to ship in a timely manner as we state on the website but orders can take longer to process and ship due to any number of factors. Holidays, bad weather, or any act of god, ect. can slow down the process. If you cancel the order after it ships we will not refund shipping charges and there will be a 20% re-stocking fee.

Shipping to another country - You will be responsible for contacting a freight forwarder to arrange shipping outside the US. We do this so you will know exactly how much additional shipping will be and handle the cost directly with the Freight Forwarder. Any damaged item or warranty issues will only be shipped to the original USA address freight forwarder and you will be responsible for any additional shipping charges.