Shipping policy

The cost of Shipping is already Included in the listed price that you see on the product page.

 

Small orders ship USPS, UPS, or FedEx.

Freight: Large Items, Plate & Dumbbell Packages ship by Freight Carrier.

Freight Delivery is:

    Dock to Dock - Commercial (If Dock is available).
    Curbside Delivery - Residential or No Dock.
    Signature is Required for Freight Deliveries.
    Delivery Mon-Fri 8am-5pm.
    Freight - 24 Hour Pre Delivery Phone Call & Appointment Set Up.

For Freight Delivery: You must be present and sign for the delivery.
When your order arrives please inspect for any outside damage or missing items.
Please note on the Bill of Lading any issues. Take photos of any visible damage - torn boxes, torn packaging etc. There should not be any problems but we need everyone to inspect and verify. Do Not Sign the Bill of Lading until you verify and inspect the shipment - the driver will wait.
If you have any problems please call us at 386-220-3375 we are here to help.

A daytime contact phone number is required for all orders. Orders will not start processing without a contact phone number. For orders that ship by freight carrier - the freight carrier must be able to contact you to schedule a delivery appointment.

All orders placed outside the contiguous United States requires Freight Forwarder and any additional shipping charges are the responsibility of the purchaser. For orders that are shipped outside the contiguous U.S. including Hawaii and Alaska or any place that the order has to ship by ferry/barge etc. please contact us for a quote.
Sorry No PO Boxes.

We are always here to help. Please call us at 386-220-3375.

How items are shipped and by which carrier is at our discretion.

"Made to Order" Items usually leave the warehouse in 8 to 12 weeks but that is subject to change depending on how many orders are ahead of you.

Freight Carrier shipments are "Curbside, Street Delivery" service only (Unless Clearly Stated on the Item Page). It is the customers responsibility to bring into the home. Delivery location is at Driver's discretion. If your delivery address is located in an area that the driver cannot safely bring the truck into you will be required to meet the driver at a location that the driver can safely get the truck into and out of. Delivery is Monday through Friday during business hours. In these instances, the freight carrier will call you to schedule a delivery appointment.

If you miss a scheduled appointment the freight carrier may charge a re-delivery fee. If you do not schedule a delivery appointment storage charges from the freight carrier will occur. We do not cover re-delivery or storage fees and these fees will have to be paid by the purchaser before the freight carrier will deliver. If you do not pay the storage fees and we have to bring the shipment back we will not refund the storage fees or shipping costs. If the freight carrier is unable to contact you with the phone number you provided and we have to bring the shipment back we will not refund shipping costs to you or back to us.

DumbbellBuddy.com offers Shipping Included on most items. Items with Shipping Included will have “ Shipping Included ” noted during checkout. Since shipping is included, these items when purchased will have no additional shipping or handling charges added at time of checkout. This applies to standard ground shipping within the contiguous 48 states.

For orders that are shipped outside the contiguous U.S. including Hawaii and Alaska or any place that the order has to ship by ferry/barge etc. please contact us for a quote.

Shipping, handling time, and in transit time, is a generalization. We expect all orders to ship in a timely manner as we state on the website but orders can take longer to process and ship due to any number of factors. Warehouse backed up, Holidays, bad weather, or any act of god, etc. can slow down the process. If you cancel the order after it ships we will not refund shipping charges.

Shipping to another country - Please contact us so we can get a quote from a freight forwarder to arrange shipping outside the US. Any warranty issues will only be shipped to the original USA address freight forwarder and you will be responsible for any additional shipping charges.